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We try to make the ordering process as easy as possible for you. Once you find a product you like, you can order up to fifteen free samples to see what it will look like in your home. Once you make your choice, just measure your window and place your order online or over the phone. If you need help or have questions about choosing, measuring, ordering, or installing, watch our easy instructional videos. You can also consult our product experts for free assistance at 1 (877) 702-5463.
Dye lots can vary slightly between orders, so it is always best to purchase a full set of matching blinds for each room at the same time. Occasionally, select lines of window treatments will occasionally get discontinued. This will make it somewhere between difficult and impossible to order window treatments that match the ones you may have already purchased. We recommend ordering these items in a single order whenever possible in effort to avoid any unforeseen circumstances.
The size limits on our website represent the largest possible size for each window treatment. Size restrictions are based on fabric size and machinery limitations.
We accept Visa, MasterCard, AMEX and Discover Card, Klarna, and PayPal. Currently we only accept purchase orders from government agencies. All of our credit card transactions are approved online as soon as the order is placed and are transacted by Cybersource. Your card will be charged right away in an effort to begin the production of your products as soon as possible. You may also place credit card orders over the phone by calling our sales department at 1 (877) 702-5463.
We also accept payment by check, but that will delay your order by the time it takes for your check to clear the bank. If you would like to speed up the ordering process, you may use a cashier's check or money order. The fastest way to receive your products is to order with a credit card. If paying by check, please make it out to Blindsgalore, and mail to:
Blindsgalore 5744 Pacific Center Boulevard, Suite 306, San Diego, CA 92121
If your order has not been sent to the factory for processing, we may be able to add to items to your order. Please call our sales team at 1 (877) 702-5463. If the order has already been submitted to the factory, you will need to place a new order.
To save your shopping cart, you will need to go to the shopping cart page and choose "Save this cart". Once you have clicked the link, you will need to enter in your account information (email address and password) and click the "save cart" link. If you do not have a Blindsgalore account, you will be asked to create one before saving your shopping cart.
If you need to cancel or modify an order, please call our customer care team at 1 (877) 702-5463. Changes and cancellations can only be processed before your order has gone into production. We will always do our best to assist you, but please be aware that any orders already placed into production cannot be adjusted or canceled. Due to the speed at which our orders are processed, cancellation or changes sent via email requests cannot be accepted.
All of our products are customized to your exact specifications and are not made until you order them. The time it takes to make a window treatment varies across all manufacturers and products. For an approximate timetable regarding production and delivery times for all products, please view our Delivery Time Estimates.
If you did not receive an order confirmation please check your spam folder as the email may have been blocked by your provider. If it is not in your spam folder, please call our customer care team at 1 (877) 702-5463 and we will promptly resend the confirmation to the email address you provide. To ensure receipt of Blindsgalore emails, please add the blindsgalore.com domain to your safe sender list.
Feel free to check your order status online at any time by entering your order on our Order Status Page.
Sales tax will be calculated at checkout.
During checkout, we will automatically apply the be promotion available to ensure you always get the best price. The current promotion cannot be applied to past transactions and can only be used at the time of purchase. Promotions are no longer valid after the advertised end date. If you received a unique coupon code, you will have the chance to enter and apply that promotion at the checkout screen. Only one promotion may be used per order.
During a Buy One, Get One Free (BOGO) promotion, purchasing one product at full price allows you to get a second item of equal or lesser value for free. The discount will always be applied to the lowest priced item in your cart. If four items are purchased, the two lowest priced items will receive the discount. If three items are purchased, only one item will receive the discount. Savings will be visible during the checkout process.
Only one promotion can be applied to your cart per order. We do not offer tiered discounts. The most valuable promotion currently offered will automatically be added to your cart during checkout. Coupon codes cannot be combined with current site promotions.
When you follow our measuring instructions, we guarantee your product will fit. We also offer free color swatches on most products so that you can see the exact materials and color prior to placing your order. Since these are custom products, we do not issue refunds but we do accept exchanges through the Blindsgalore Guarantee.
If you find your product incorrect, damaged or defective, please contact our customer care team within seven days of delivery at 1 (877) 702-5463. If your product is determined to be incorrect, damaged or defective, the manufacturer will repair or replace the units.
If you make a mistake in measuring or ordering, please contact our customer care team at 1 (877) 702-5463 within thirty days of delivery. You may exchange the product for a size reduction or exchange it completely for a new product/color. Please note, we only allow one exchange per product, up to four products per household, and you will be responsible for the price difference if you are upgrading the window treatment. If the replacement product is a lower price than the original product, you will not be issued the difference in price or store credit. Stock items, such as motorized accessories, are not covered by the guarantee. All Blindsgalore Guarantee orders must originate through the Blindsgalore Customer Service team or they will be considered invalid. These terms are detailed in our Blindsgalore Guarantee.
Upon receiving of your order, we suggest you immediately open and inspect it thoroughly for any manufacturing defects or possible shipping damage. If you find your product damaged or defective, please contact our customer care team immediately at 1 (877) 702-5463. If the product requires a replacement, you will be given a Return Goods Authorization Number (RGA) and a shipping address to return the product(s) to. Returns must have an RGA number to be accepted by the manufacturer.
Store credit is only valid at Blindsgalore and does not expire. To receive or use store credit, you must have a valid Blindsgalore account. Any store credit applied to your account will be visible on your profile page. During checkout, store credit can be applied to your cart total during payment. Store credit cannot be refunded.
Since 2016, Blindsgalore has donated hundreds of blinds and shades to Habitat for Humanity. Our partnership was built on a special bond of good works and we will continue to contribute products to cover the windows of hard-working families. In order to process your Blindsgalore Guarantee, we ask that your order is donated to a local charity. Please acquire a donation receipt and email our team proof of the donation (customercare@blindsgalore.com) while we work on your exchange. For a list of local Habitat for Humanity locations in your area, please visit their website.
Every custom ordered window treatment purchased from Blindsgalore is backed by a factory warranty. For details on a particular warranty, please visit our Brand Warranties page.
Remakes covered by warranty generally ship out within 72 hours, but factors such as backorder and supply chain issues may delay this.
We will not be responsible for any shipping materials or professional installation charges due to a manufacturer defect or shipping damage. If you choose to hire a professional to install your products, we highly recommend that you open and inspect your entire order prior to arranging a professional installation.
If you're in search of replacement parts, please contact our customer care team at 1 (877) 702-5463. We will be happy to assist you in locating your order, finding the exact product and any necessary parts for your blind(s). We accept Visa, MasterCard, American Express or Discover for all repair orders not covered by the warranty.
Blindsgalore offers a low price guarantee on any brand name product you purchase from us for up to 15 days after your receive your order. We've got you covered. Just place an order with Blindsgalore and if you can find the same item you purchased from us at another online retailer, delivered for less (including shipping and sales tax), we will make sure to adjust your purchase price to the competitor's price.
To qualify, simply email proof of the lower delivered price to us at customercare@blindsgalore.com. This proof can include a copy of the competitor's shopping cart including the item, any options and shipping charges, or the exact website address (URL) of the product. Please contact our sales team at 1 (877) 702-5463 to process a price match request once you have sent proof. As soon as we verify the lower price, we will rebate the difference. Please note, we reserve the right not to sell any products below our own cost.
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